Frontline employeeWhat it means, in plain English

A frontline employee is a member of staff who deals directly with customers, patients or the public, or who delivers the core physical service, such as retail assistants, carers, drivers and kitchen staff. The term overlaps heavily with deskless worker, but emphasises customer contact rather than the absence of a desk. Frontline teams are typically hourly paid and shift-based, which makes scheduling, time tracking and mobile communication their core HR needs.